I recently read an excellent book by Scott Stratten which is basically about communication. This is a book I do actually recommend and have given away several copies already – get it here (Amazon affiliate link). It includes many stories of excellent customer service as well as some examples we wouldn’t want to follow. Unfortunately we can all add to the latter and perhaps less so of the former. But if everyone was excellent, that would be the norm and none of us would have any chance to stand out against the crowd, right? After moving to the Tampa Bay area I had a document to sign and return. It came…